Refund policy

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Refunds are processed by Paddle.

• Credit pack. You can get a refund within 14 days of purchase if none of the credits in the pack have been used.
• Pro subscription. The first payment can be refunded within 14 days. Renewals are not refunded, but you can cancel the subscription at any time: it will not renew, and access and credits remain until the end of the paid period.
• After a refund, the corresponding credits are removed from your account.
• How to request a refund: email support@annachepastry.com from the address used for the purchase, or use the link in the receipt email from Paddle.
• This policy does not limit any rights you have under the law of your country.